If someone promises you “fully custom” and “works out of the box,” someone is burying the lede.

We knew ARPA money was temporary. We built our agencies on it anyway.

Sometimes the best solution to a high-tech problem is surprisingly low-tech.

NENA 2026 made one thing clear: the future of 9-1-1 is closer than ever.

Statehouses have long debated the consolidation of PSAPs — particularly in states with rapidly rising operating costs and a low or non-existent revenue growth rate — for 15 years now. At a distance, 9-1-1 can often come across as an obvious place to focus these discussions. It’s expensive, doesn’t generate business and most people would, for the most part, never use it. For policymakers seeking efficiencies, that combination often suffices and is just top of the list. The rea