PSAP Consolidation Planning

Service Description

What This Service Is (and Is Not) PSAP consolidation is not just a technology project. It is a complex blend of governance, operations, labor, funding, policy, and culture. This service focuses on planning and readiness — not forcing a predetermined outcome. What This Includes Assessment of current PSAP structure, call volume, staffing, and operations Review of governance models, inter-agency agreements, and political considerations Identification of regulatory, labor, and funding constraints Evaluation of technology dependencies (CAD, radio, GIS, logging, NG9-1-1) Analysis of risks, misconceptions, and common failure points Facilitation of early-stage discussions to align stakeholders on reality vs. assumptions What You Get A clear, realistic picture of whether consolidation makes sense for your environment Identification of risks before public commitments or capital investments An informed path forward — consolidate, partially consolidate, or do not consolidate Language and framing leaders can use to communicate decisions internally and externally Why This Matters Many PSAP consolidations fail — or never move forward — because: The process is misunderstood or oversimplified Operational realities are ignored in favor of cost assumptions Stakeholders are misaligned early and never recover This service exists to bring clarity before momentum, not after damage. Typical Engagement Short-term, clearly scoped planning engagement Designed for early-stage evaluation and decision support No long-term commitment required (If implementation or large-scale management is needed later, we help identify appropriate partners.) Important Boundary ACJ Public Safety does not advocate for consolidation as a default solution. Our role is to help you understand: What consolidation actually requires What it will realistically change — and what it won’t Whether it aligns with your operational, political, and financial reality